The most asked questions from our passengers.
Old value cards / holiday cards can no longer be used.
To get a discount as a former, you now have to sign an AutoPass ferry agreement. Read more about this at https://www.autopassferje.no/?lang=en
Tickets can be bought directly at ticket carriers on board, at the dock, or in the ticket booth.
You can pay in cash, or use a bank- or holiday card.
Please keep the crew informed of this (for example, in the ticket booths) so that you get a good location on board. This is especially important of Arsvågen-Mortavika. If we are aware of this need, we will arrange for you to the best of your ability.
For safety and special fire hazards, all combustion engines installed in the motor vehicle or trailers must be stopped during transit. However, in special cases, shipowners may allow other combustion engines than propulsion engines to pass. If you need to have cooling units in progress, we request that you contact the ferry before scheduled departure. Special positioning rules on the ferry deck are valid, and the driver must carry out continuous surveillance of the ferry boat during transit.
No. For safety reasons and special fire hazards, the propulsion engine must always be stopped during transit.
Yes, you can bring animals on all our ferry routes.
On board our ferries at Arsvågen-Mortavika, animals must be placed in the car or in cages (which you can borrow on board) during transit. Animals can not be brought into the lounge.
NOTE: On the lower car tire at Arsvågen-Mortavika, no passengers can sit in the car during transit. If you become aware of this location and do not want the animal to be alone in the car, take it out into the cage through external stairs to the upper car tire.
Fjord1 has an agreement with Norwegian authorities based on specific departure times, and precise departures are decisive in order for subsequent trips to have precise departure times.
The exact time of departure is also part of the service that customers receive by landing on schedule. We can not normally meet the wishes of individual customers asking the captain to wait.
Look at our frontpage for traffic messages (Only in Norwegian!)
Fjord1 follows the advice from the Norwegian Institute of Public Health (NIPH) where good hand washing with soap and water is an important preventative measure.
There are three product variants for period cards:
The payment concept "AutoPASS for ferry" will replace the old solution with value cards and bulk cards.
AutoPASS for ferries means:
When you draw an agreement and pay in advance, you get an AutoPASS account. Private customers can add two vehicles per ferry account. Company customers can add as many as they want.
Connections which haven’t introduced AutoPASS chip payment, you can use the AutoPASS card. AutoPASS and the ferry card are linked to the same advance agreement.
For more information about AutoPASS for ferry, see: https://www.autopassferje.no/?lang=en or contact Skyttel at tel. +47 55 30 00 00.
Electric car pays half price of ordinary driving price. Electric car with hangers pay half price of ordinary car with hanging price.
When using a value card, a 50% discount is given as well. In total, the electric car pays 25% of the ordinary driving price when using a value card.
Electric car is always exempt from tolls. The driver is always included in the ticket for the car.
At https://www.autopassferje.no/?lang=en you will find an overview of what contacts have checkbox and what contact you can use autopass card.
You receive a 50% discount on all stretches all year round by showing approved school / student certificates.
Yes, companions who are passengers should always travel for free. If there are several companions who are passengers, everyone should travel for free. Persons traveling in escort must present a identification card which confirms that they need one or more companions. This applies to trips without a car, and passengers in an ordinary car.
If the companion is the driver of the vehicle, the companion will be included in the price of the vehicle and the normal tariff will be charged.
If the person in need of companion is a passenger himself, he or she must pay the concessionary fare.