Privacy Policy

Fjord1 collects personal data about you when you book journeys on our website. This includes your full name, address, postcode, town, country, email address and telephone number. The data will be deleted 5 years after the journey has been completed.

The purpose of processing personal data is to be able to send you the ticket you have booked and to provide you with the necessary information about your journey, including details of any changes.

The legal basis for this processing is that it is necessary for the performance of a contract to which you are a party, cf. Article 6(1)(b) of the General Data Protection Regulation (GDPR).

Cancellation Terms and Conditions

 

1. Purpose and scope

These cancellation and refund terms and conditions apply to all tickets purchased in advance from Fjord1. Travel documentation must be printed from the internet, emailed or displayed on a mobile phone. This must be presented upon boarding or during the crossing.

The terms apply to:

  • Passengers.
  • Vehicles.

 

2. Cancellation deadlines

2.1 Standard ticket cancellation

Free cancellation up to 48 hours before departure.

2.2 Cancellation of vehicle reservations (car space)

For routes where capacity and deck allocation are critical:

  • Deadline for free cancellation: 48 hours before departure

  

3. Refund rules

3.1 Full refund in the event of an error by the operator

The customer is entitled to a full refund if the departure is:

  • cancelled by the operator

  

4. Failure to attend / late arrival

  • The check-in deadline is 30 minutes before departure for vehicles and 15 minutes for passengers.
  • Customers who do not arrive on time are considered a ‘no-show’ and will not receive a refund.

The tour operator will be invoiced for the number of bookings made via the booking system.

  

5. Extraordinary circumstances

No compensation will be paid for losses resulting from:

  • weather conditions that render transport unsafe (ground for exemption, cf. EU Regulation 1177/2010) [Home - regjeringen.no]
  • official orders, port closures, third-party strikes
  • natural disasters, sabotage, security-related measures

The customer will nevertheless receive a full refund if the departure has to be cancelled due to such events.

  

6. Processing of refunds

  • Refunds are processed following cancellation via the booking system. Payment will normally be made within 2–3 working days. Please have your booking details to hand.
  • If you require assistance, please contact us at post@fjord1.no or by telephone on 57 75 70 00 during opening hours, Monday to Friday, 08:00–16:00.